Legal
Cookies
Draft, pending legal reviewNot yet reviewed by a lawyer and not binding. It will change before launch.
Draft 0.1Last updated: pending first publication
This page lists the cookies and browser storage used on this website and by the Handychat chat widget. Analytics and marketing tools only run after you say yes, and you can change your mind at any time.
hc_consent
Remembers your cookie choice. Set as a first-party cookie and in local storage.
- Category
- Necessary
- Duration
- 12 months
handychat_visitor_id_<store>
Chat widget: an anonymous ID so the chat recognizes you when you come back.
- Category
- Necessary (chat)
- Duration
- Until you clear site data
handychat_conversation_id_<store>
Chat widget: keeps your current conversation open across pages.
- Category
- Necessary (chat)
- Duration
- Until you clear site data
handychat_human_cursor_<store>_<conversation>
Chat widget: remembers the last message from a person on the team that you have seen.
- Category
- Necessary (chat)
- Duration
- Until you clear site data
handychat_lead_captured_<store>
Chat widget: remembers that you already shared contact details, so the form is not shown again.
- Category
- Necessary (chat)
- Duration
- Until you clear site data
handychat_proactive_shown_<store>, handychat_lead_dismissed_<store>
Chat widget: remember that a chat prompt or contact form was shown or dismissed during this visit.
- Category
- Necessary (chat)
- Duration
- Until you close the tab
_ga, _ga_<id>
Google Analytics 4: tells us which pages are used. Only set if analytics is switched on for the site and you accept Analytics.
- Category
- Analytics
- Duration
- Up to 2 years
_fbp, _fbc
Meta Pixel: measures how our ads perform. Only set if the pixel is switched on for the site and you accept Marketing.
- Category
- Marketing
- Duration
- Up to 3 months
Analytics and marketing only after consent
Until you choose, nothing from Google Analytics or the Meta Pixel loads. If you accept a category, we load the matching tool. If you decline or later withdraw, the tool is not loaded on later page views, we tell it to stop collecting, and we remove its cookies. A page that is already open may need a reload before the tool is fully gone.
These tools are optional. If they are not switched on for the site, they are not loaded whatever you choose.
The chat widget
The Handychat chat widget keeps a few keys in your browser so that a conversation you start can continue. They are used to provide the chat, not for advertising or tracking across other sites, so we treat them as necessary and do not ask for consent. Each key name ends with the ID of the store the chat belongs to.
How to change your choices
Use the Cookie settings link in the footer of any page, or the button above, to open your choices. You can also clear cookies and site data in your browser settings. We ask again after 12 months.
Global Privacy Control
If your browser sends a Global Privacy Control signal, we treat it as a refusal of marketing cookies and keep that category off.
More information
How we handle personal data in general is explained in the Privacy Policy.