Subprocessors

Anthropic

AI language models that draft and check replies

Data processed

Shopper messages and the store context needed to answer them

Voyage AI

Embeddings for searching your catalog and knowledge

Data processed

Catalog and knowledge text

OpenAI

Speech-to-text for voice notes, only if you enable voice transcription with this provider

Data processed

Shopper voice-note audio

ElevenLabs

Speech-to-text for voice notes, only if you enable voice transcription with this provider

Data processed

Shopper voice-note audio

Neon

Primary Postgres database

Data processed

Merchant accounts, settings, conversations, knowledge text and embeddings, encrypted tokens

Vercel

Application hosting and delivery

Data processed

Web requests and application logs

Upstash

Redis for rate limiting and short-lived caching

Data processed

Request counters tied to IP address or store identifiers

Inngest

Background jobs and scheduled tasks

Data processed

Job payloads such as conversation and order references

Resend

Sending email, including one-time codes, and receiving inbound email for connected email channels

Data processed

Sender and recipient email addresses and message content

Cloudflare

DNS, and R2 object storage for files merchants upload to their knowledge base

Data processed

Uploaded knowledge files

Stripe

Card payments and subscriptions for merchants who sign up on our website

Data processed

Merchant billing name, email, country and payment details (card data is handled by Stripe, not stored by us)

Sentry

Error monitoring

Data processed

Error diagnostics, which may include limited request metadata

Meta Platforms

Delivery through WhatsApp, Instagram and Messenger, only when a merchant connects those channels

Data processed

Message content and shopper identifiers on those channels

Shopify

Subscription and usage billing, and store data access

Data processed

Billing records and the store data you authorize