Channels

Instagram and Facebook comment replies

Reply to comments on your posts and ads, send a DM for purchase intent and hide spam.

This page is being written.

This page will cover:

  • The Social page and what it needs from Meta.
  • How comments are classified: question, purchase intent, spam, complaint.
  • Public replies, DMs and hiding spam.
  • Rules and approval before replying.

Email

Let your agent answer customer support emails.

Follow-ups

Message shoppers again after a conversation, by email or WhatsApp.