What is Handychat
Handychat is an AI sales and support agent for online stores. See what it does, where it works and how to get started.
Handychat is an AI agent that talks to your shoppers, answers from your own store information, and helps them buy. Your team stays in control: you can read every chat, take over at any time, and approve sensitive actions.
What it does
- Answers questions. Handychat learns from your website pages, product catalog or product feed, store policies and uploaded files (PDF, CSV, TXT). It answers from that information only.
- Helps shoppers buy. On Shopify, the chat shows product cards with an add-to-cart button and a checkout link. On other channels it shares a cart link.
- Tracks orders. The agent can look up an order and its tracking after the shopper verifies with a one-time code sent to the email on the order.
- Takes actions, with guardrails. On Shopify it can handle refunds, discounts, order edits and cancellations. The shopper confirms first, and refunds always wait for your approval in Approvals.
- Hands off to a person. If the agent is unsure, or a rule tells it to, the chat goes to your team in the Inbox. You can reply yourself on every channel.
- Speaks your shoppers' language. English and Arabic, including Gulf dialects, Arabizi and mixed-language messages. The chat widget mirrors to right-to-left for Arabic.
- Shows what it earns. Revenue from orders that started in a chat is tracked as direct or assisted (see Reports and ROI).
AI is always labeled
Handychat tells shoppers they are talking to an AI, and a second check reviews automated replies before they go out.
Where it works
Shopify
Install the app, turn on the app embed in your theme editor, and the agent can see your products, orders and policies.
Any website
Paste one script line on your site. Works with WooCommerce, Wix, Squarespace, Webflow and custom sites.
Customers can reach your agent through:
- Web chat on your storefront or website. Start here.
- WhatsApp, Instagram DMs, Facebook Messenger, email and Instagram and Facebook comment replies. Some of these depend on Meta approval or setup on our side, and we say so on each page under Channels. Check there for what is available to you today.
Get started in four steps
Start your trial
Install from Shopify, or sign up at app.handychat.ai/sign-up with your email or Google. Every new account gets a 7-day free trial. See Start your free trial.
Let it learn your store
Handychat reads your site or catalog and builds the agent's knowledge. See Knowledge base.
Test it
Ask your agent questions the way a shopper would. Nothing in the test chat reaches real customers. See Test your agent.
Go live
Add the chat to your site and switch the agent to Live. The Overview page has a setup checklist that walks you through each step.
Plans in one minute
Pricing is based on AI replies per month. Every feature is included on every plan; plans differ only in how many AI replies they include. Plans start at $49 per month, annual billing saves 20%, and there is a 30-day money-back guarantee. Web sign-ups pay by card through Stripe; installs from Shopify are billed through Shopify. Details are in Plans and billing.
Need help?
Email support@handychat.ai. Browse the Help center for quick answers.