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Welcome message by countryArabic and right-to-left supportAdding multiple pages to your knowledge baseWhat the conversation icons meanCollecting phone numbersChat on the checkout pageWhat counts as an AI replyContact support
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What the conversation icons mean

A key to the icons and chips you see in the inbox.

This page is being written.

This page will cover:

  • Channel icons.
  • Handoff and flag chips.
  • Outcome and confidence badges.
  • Draft indicator.
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Adding multiple pages to your knowledge base

Teach the agent from several pages or an entire section of your website.

Collecting phone numbers

Ask shoppers for a phone number in the chat.