Inbox

Statuses, flags and archive

Keep the inbox tidy with conversation statuses, flags and archiving.

This page is being written.

This page will cover:

  • The statuses a conversation can have.
  • Flags such as needs-attention and handoff chips.
  • Archiving and finding archived conversations.
  • Bulk actions, if available.

Taking over a chat

Reply to a shopper yourself from the inbox on any channel, then hand the chat back to the AI.

Spam filter

Stop spam and abuse conversations from using up your AI replies.