Inbox

Taking over a chat

Reply to a shopper yourself from the inbox on any channel, then hand the chat back to the AI.

This page is being written.

This page will cover:

  • Human replies work on web chat, WhatsApp, Instagram, Messenger and email.
  • What the shopper sees when a person takes over.
  • Drafts: when the AI holds a reply for human review.
  • Handing a conversation back.

Conversations

Read every shopper conversation across channels, with filters, search and the AI's reasoning.

Statuses, flags and archive

Keep the inbox tidy with conversation statuses, flags and archiving.