Inbox

Conversations

Read every shopper conversation across channels, with filters, search and the AI's reasoning.

This page is being written.

This page will cover:

  • Inbox layout: tabs, filters and search.
  • Channel icons and what each conversation icon means.
  • Order history and QA score where available.
  • Reading AI replies and draft replies.

Cloudflare and firewalls

Allow the Handychat crawler through Cloudflare and other firewalls so it can read your website.

Taking over a chat

Reply to a shopper yourself from the inbox on any channel, then hand the chat back to the AI.