AI training

Actions and approvals

Let the agent cancel, edit, discount or refund orders, with verification and your approval where needed.

This page is being written.

This page will cover:

  • Actions available on Shopify: refunds, discounts, order edits and cancellations.
  • One-time code (OTP) verification sent to the email on the order.
  • Refunds always wait for your approval in Approvals.
  • Autonomy levels per intent on the Agents page.

Order tracking

Let the agent look up orders and tracking for Shopify stores and for any store with a custom API.

Test your agent

Try real shopper questions in the Playground and test chat before you go live.