AI training

Order tracking

Let the agent look up orders and tracking for Shopify stores and for any store with a custom API.

This page is being written.

This page will cover:

  • Shopify: orders are looked up natively after one-time code verification.
  • Any website: connect the custom order tracking API.
  • Carrier tracking skills (Aramex, SMSA).
  • What the shopper must verify first.

Rules and instructions

Write plain-language rules (English or Arabic) that the agent must follow.

Actions and approvals

Let the agent cancel, edit, discount or refund orders, with verification and your approval where needed.