AI training

Rules and instructions

Write plain-language rules (English or Arabic) that the agent must follow.

This page is being written.

This page will cover:

  • Rule types: hand off to a person, never say, always say.
  • Writing a good rule, with examples.
  • How rules are enforced before every AI reply.
  • Brand voice, tone and instructions on the Agents page.

Corrections

Fix a wrong answer once and have the agent use the correction from then on.

Order tracking

Let the agent look up orders and tracking for Shopify stores and for any store with a custom API.