Install

Chat bubble not showing

Fix the most common reasons the Handychat chat bubble does not appear on your site.

This page is being written.

This page will cover:

  • The agent must be set to Live (Agents page); a paused agent hides the widget.
  • Shopify: confirm the app embed is switched on in the theme editor.
  • Any website: check the script is on the page, the store ID and embed key are intact, and no ad blocker or Content Security Policy blocks app.handychat.ai.
  • How the Install page detects the widget (Installed vs Not detected).

Product page FAQs

Show AI-written questions and answers on each product page, with an Ask box for shoppers.

Cloudflare and firewalls

Allow the Handychat crawler through Cloudflare and other firewalls so it can read your website.