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Changelog

What's new.

What we have shipped, newest first.

  1. Gorgias and Zendesk handoff

    • When a chat is handed off, a ticket is created in Gorgias or Zendesk with the full transcript.
    • Public replies from your team in the helpdesk flow back to the shopper in the original channel.
    • Connect your helpdesk from the Integrations page in the dashboard.

  2. Insights and a monthly report

    • See demand gaps, shopper objections and revenue by surface in one place.
    • Add an answer to your knowledge in one click when the agent could not find one.
    • A monthly summary is emailed to you on the 1st.

  3. AI search and product-page FAQs

    • A search bar for your theme with instant results, plus an AI answer when a shopper describes a need.
    • Product-page FAQs are generated per product and language, and refreshed when the product changes.
    • Revenue is reported by surface, so you can see what search and FAQs bring in.

  4. Photo and voice input

    • Shoppers can send a photo on web chat, WhatsApp, Instagram and Messenger, and the agent looks at it.
    • Voice notes are transcribed and answered in the shopper's language.
    • On the web widget, hold the mic button to record, up to 60 seconds.

  5. MCP server and API

    • A REST API and an MCP server give read-only access to conversations, revenue and unanswered demand.
    • API keys are scoped and stored hashed.
    • A developers page has setup snippets for Claude Code, Cursor and Codex.

  6. Rules and approvals

    • Write rules in plain English or Arabic: hand off, never say, always say.
    • Rules are checked before every AI reply.
    • Refunds always wait for your approval after the shopper confirms, and run exactly once.

  7. Knowledge crawler

    • Crawl your website for answers, respecting robots.txt and your sitemap.
    • Pull in your Shopify store policies, and upload PDF, CSV and text files.
    • Review and manage everything the agent knows from the Knowledge page.

  8. Shopping in chat

    • The agent searches your real catalog and shows product cards with an Add button.
    • Items go straight to the cart, with an "Added to cart" confirmation and a checkout link.
    • Suggested replies speed up the conversation. On WhatsApp and Instagram, shoppers get a cart link.

  9. Revenue attribution

    • Direct revenue: the order came from a cart tagged during the conversation.
    • Assisted revenue: the same customer chatted within 7 days, then ordered.
    • Both appear on the dashboard overview, by channel.

  10. Arabic and right-to-left

    • The storefront widget is available in English and Arabic, with a mirrored right-to-left layout.
    • The agent replies in the shopper's language, dialect and script, including Gulf Arabic and Arabizi.
    • Choose the widget language in the theme editor, or let it follow the store.

Want something on this list? Tell us on the contact page. Contact us