Features
What the agent does, and how it stays in check.
Sell, answer, track, hand off and measure, with safety built into each step.
Sales agent
A sales agent that knows your catalog.
It learns your products, policies and pages, then helps shoppers pick, compare and buy.
- Recommends products from what the shopper asks
- Adds items to the cart inside the chat
- Answers shipping, returns and sizing from your policies
Channels and inbox
Five channels, one inbox.
Answer on web chat, WhatsApp, Instagram, Messenger and email from one shared inbox.
- Install the web chat widget from your Shopify theme
- Every thread shows its channel, status and owner
- The AI's earlier replies stay visible when a person takes over
Order tracking
Where is my order? Answered.
Shoppers ask in chat and get the live status from your store.
- Looks up the order in Shopify
- Shares status and delivery details
- Passes problems, like a late package, to your team
Verified order actions
Order changes, confirmed by a one-time code.
An agent that can edit orders must know who it's talking to. Handychat verifies identity before it acts.
- Cancels an order once identity is verified
- Edits a delivery address once identity is verified
- Requests refunds, which you approve
How a verified change works
- 01
Shopper asks
- 02
Code emailed
- 03
Shopper confirms
- 04
Change applied
The code goes to the email address on file for the order.
Human handoff
A person steps in when it matters.
The agent hands the chat to your team when it's unsure, when the shopper asks, or when a rule says so.
- Shared inbox with assignment and status
- The full history travels with the chat
- Shoppers can ask for a person at any time
Proactive messages and campaigns
Start conversations, not just answer them.
Send proactive messages and WhatsApp broadcasts, and let the agent handle the replies.
- WhatsApp broadcasts to shoppers who opted in
- Proactive messages on your site and channels
- The same agent handles every reply
Revenue attribution
See what conversations earn.
Direct and assisted revenue from conversations, by channel.
- Direct: the order came from a cart tagged in the chat
- Assisted: the same customer chatted within the window (7 days by default), then ordered
- Compare channels and periods
Arabic and English
English and Arabic, as people type.
Modern Standard Arabic, Gulf dialect, Arabizi and mixed messages, in a widget that flips to right-to-left.
- Replies in the language the shopper used
- Understands dialect and Latin-letter Arabic
- Right-to-left layout for the widget
Confidence and disclosure
Checked before it sends. Honest about being AI.
A second model reviews every automated reply. Low confidence means a handoff.
- Second-model check on every reply
- Low confidence hands off instead of guessing
- Shoppers are told they're talking to an AI
Compliance
Built for Shopify's rules and your customers' privacy.
Handychat supports Shopify's mandatory GDPR webhooks and lists its subprocessors.
- Customer data request and erasure webhooks
- AI disclosure to shoppers
- Public subprocessor list and security overview