Legal
Subprocessors
Draft, pending legal reviewNot yet reviewed by a lawyer and not binding. It will change before launch.
Draft 0.1Last updated: pending first publication
Handychat uses the third parties below to run the service. Each processes data only to provide its function. Locations show the provider's primary processing region and will be verified in legal review.
Anthropic
AI language models that draft and check replies
- Data processed
- Shopper messages and the store context needed to answer them
- Location
- United States
Voyage AI
Embeddings for searching your catalog and knowledge
- Data processed
- Catalog and knowledge text
- Location
- United States
Vercel
Application hosting and delivery
- Data processed
- Web requests and application logs
- Location
- United States, with a global edge network
Managed Postgres (Neon or Supabase; provider being finalized)
Primary database
- Data processed
- Merchant accounts, settings, conversations, encrypted tokens
- Location
- Region chosen at deployment
Upstash
Rate limiting
- Data processed
- Request counters tied to IP address or store identifiers
- Location
- Region chosen at deployment
Inngest
Background jobs and scheduled tasks
- Data processed
- Job payloads such as conversation and order references
- Location
- United States
Resend
Transactional email, including one-time codes
- Data processed
- Recipient email address and message content
- Location
- United States
Stripe
Card payments and subscriptions for merchants who sign up on our website
- Data processed
- Merchant billing name, email, country and payment details (card data is handled by Stripe, not stored by us)
- Location
- United States
Meta
Delivery through WhatsApp, Instagram and Messenger
- Data processed
- Message content and shopper identifiers on those channels
- Location
- United States and other regions
Sentry
Error monitoring
- Data processed
- Error diagnostics, which may include limited request metadata
- Location
- United States
Shopify
Subscription and usage billing, and store data access
- Data processed
- Billing records and the store data you authorize
- Location
- Canada and United States
How to get updates
We update this page before we add or replace a subprocessor. To be told about changes by email, write to privacy@handychat.ai from your merchant address and ask to subscribe.
How to object
If you have a reasonable data protection objection to a new subprocessor, write to privacy@handychat.ai soon after we post the change, and we will work with you on a solution.