Handychat as an alternative to Gorgias.
Gorgias is a helpdesk for ecommerce support teams, priced by tickets, with an AI agent on top. Handychat starts from the sales conversation, and it can hand a chat to Gorgias with the full transcript.
Checked October 2026
What Handychat does
Built for selling in conversation, in Arabic and English.
The things we put the most care into.
Arabic, including Gulf dialects
Replies in Modern Standard Arabic and Gulf dialects, with a widget that mirrors fully for right-to-left.
One-time code before order changes
Before an order is changed, the shopper confirms with a code sent to them.
Refunds need your approval
The AI can prepare a refund. Someone on your team approves it before any money moves.
A second model checks replies
A separate model reviews each automated reply before it is sent. If a reply fails, a person takes over.
Photos and voice notes
Shoppers can send a product photo or a WhatsApp voice note. Handychat reads it and answers.
MCP server and API
Query your conversations and revenue from Claude Code, Cursor or Codex.
Pricing per AI reply
Plans from $49 a month for 500 AI replies. Every feature on every plan.
No seats
Add as many teammates as you need. Pricing never counts seats.
Side by side
The facts, with sources.
Competitor details are from their own sites as of the date shown. Handychat details are from our pricing and product.
Handychat
AI replies a month. Each message the AI sends counts as one.
Gorgias
Helpdesk plans are priced by tickets a month. AI Agent interactions are charged separately.
Source:gorgias.com/pricingHandychat
Starter: $49 a month with 500 AI replies.
Handychat
Extra replies are $0.20 each, up to a cap you set.
Gorgias
AI Agent interactions are $1.00 each on monthly plans and $0.90 on annual plans.
Source:gorgias.com/pricingHandychat
Web chat, WhatsApp, Instagram, Messenger and email.
Gorgias
Email, live chat, SMS, voice, social media, contact forms and TikTok Shop.
Source:gorgias.com/pricingHandychat
Shopify today. Salla and Zid coming soon.
Handychat
Order changes need a one-time code. Refunds need your approval.
Gorgias
AI Agent includes 130+ pre-built actions, such as order edits, cancellations and refunds.
Source:gorgias.com/ai-agentComparison based on publicly available information as of October 2026. Product names are trademarks of their owners.
Good to know
Where Gorgias may be the better fit.
Gorgias is a full helpdesk for teams that work tickets across many channels. If that is your main need, it is a strong fit. If you want an agent that sells and answers in Arabic and English, Handychat can sit in front of it and hand off to your Gorgias team.