Handychat as an alternative to Shopify Inbox.
Shopify Inbox is Shopify's own chat app and an AI sales associate, free to install. Handychat adds more channels, Arabic and order-safety controls for stores that outgrow it.
Checked October 2026
What Handychat does
Built for selling in conversation, in Arabic and English.
The things we put the most care into.
Arabic, including Gulf dialects
Replies in Modern Standard Arabic and Gulf dialects, with a widget that mirrors fully for right-to-left.
One-time code before order changes
Before an order is changed, the shopper confirms with a code sent to them.
Refunds need your approval
The AI can prepare a refund. Someone on your team approves it before any money moves.
A second model checks replies
A separate model reviews each automated reply before it is sent. If a reply fails, a person takes over.
Photos and voice notes
Shoppers can send a product photo or a WhatsApp voice note. Handychat reads it and answers.
MCP server and API
Query your conversations and revenue from Claude Code, Cursor or Codex.
Pricing per AI reply
Plans from $49 a month for 500 AI replies. Every feature on every plan.
No seats
Add as many teammates as you need. Pricing never counts seats.
Side by side
The facts, with sources.
Competitor details are from their own sites as of the date shown. Handychat details are from our pricing and product.
Handychat
Starter: $49 a month with 500 AI replies.
Handychat
AI sales agent trained on your catalog and policies.
Shopify Inbox
An AI sales associate that answers from your catalog, inventory and policies.
Source:apps.shopify.com/inboxHandychat
Web chat, WhatsApp, Instagram, Messenger and email.
Handychat
Shopify today. Salla and Zid coming soon.
Handychat
English and Arabic, including Gulf dialects, with a right-to-left widget.
Shopify Inbox
The listing names languages such as English, Spanish, French, German, Japanese and Chinese. Arabic is not on the list.
Source:apps.shopify.com/inboxComparison based on publicly available information as of October 2026. Product names are trademarks of their owners.
Good to know
Where Shopify Inbox may be the better fit.
Shopify Inbox is free and made by Shopify, so it is a sensible place to start. Handychat is for stores that want WhatsApp, Instagram and email in one inbox, Arabic including Gulf dialects, and one-time codes and approvals before orders change.