Handychat as an alternative to Tidio.
Tidio combines live chat, a helpdesk and its Lyro AI agent, with a free plan to start. Handychat is narrower: a selling agent with order safety built in, priced by AI reply.
Checked October 2026
What Handychat does
Built for selling in conversation, in Arabic and English.
The things we put the most care into.
Arabic, including Gulf dialects
Replies in Modern Standard Arabic and Gulf dialects, with a widget that mirrors fully for right-to-left.
One-time code before order changes
Before an order is changed, the shopper confirms with a code sent to them.
Refunds need your approval
The AI can prepare a refund. Someone on your team approves it before any money moves.
A second model checks replies
A separate model reviews each automated reply before it is sent. If a reply fails, a person takes over.
Photos and voice notes
Shoppers can send a product photo or a WhatsApp voice note. Handychat reads it and answers.
MCP server and API
Query your conversations and revenue from Claude Code, Cursor or Codex.
Pricing per AI reply
Plans from $49 a month for 500 AI replies. Every feature on every plan.
No seats
Add as many teammates as you need. Pricing never counts seats.
Side by side
The facts, with sources.
Competitor details are from their own sites as of the date shown. Handychat details are from our pricing and product.
Handychat
Starter: $49 a month with 500 AI replies.
Tidio
A Free plan at $0. Paid plans start at $24.17 a month (Starter, 100 billable conversations).
Source:tidio.com/pricingHandychat
AI replies a month. Each message the AI sends counts as one.
Tidio
Billable conversations are those that include a message from a human agent. Lyro AI conversations are allowed by plan, for example up to 1,000 a month on Growth.
Source:tidio.com/pricingHandychat
No per-seat charges.
Handychat
Web chat, WhatsApp, Instagram, Messenger and email.
Handychat
Order changes need a one-time code. Refunds need your approval.
Tidio
The Shopify integration can cancel orders, issue refunds and change shipping addresses from the inbox.
Source:tidio.com/integrations/shopifyComparison based on publicly available information as of October 2026. Product names are trademarks of their owners.
Good to know
Where Tidio may be the better fit.
Tidio has a free plan and puts live chat, a helpdesk and an AI agent in one tool, which suits teams that mainly run live chat with people. Handychat suits stores that want the AI to carry the sales conversation, in Arabic and English, with approvals around order changes.